Privacy Policy
Effective date: January 1, 2025
LemoTV ("we", "our", "us") respects your privacy. This policy explains what information we collect when you use lemotv.site and our streaming service, how we use it, and the choices you have.
1. Information We Collect
When you purchase a subscription or contact support, we collect the information needed to provide the service: your name, email address, and payment confirmation details. Payment card data is processed by our third-party payment provider and is never stored on our servers. We also collect basic technical data — such as device type and connection logs — strictly for troubleshooting and service quality.
2. How We Use Your Information
Your information is used to create and manage your account, deliver your login credentials, respond to support requests, send renewal reminders, and improve service reliability. We do not sell, rent or trade your personal information to third parties for marketing purposes — full stop.
3. Cookies & Analytics
Our website uses a minimal set of cookies required for basic functionality, and privacy-respecting analytics to understand which pages visitors find useful. You can disable cookies in your browser without losing access to any core part of the site.
4. Data Retention
Account information is retained while your subscription is active and for a reasonable period afterward in case you renew. If you'd like your data removed entirely after your subscription ends, contact support and we'll delete it within 30 days.
5. Data Security
We protect your information with industry-standard measures, including encrypted connections (HTTPS), hashed credentials, and access controls that limit data visibility to the staff who need it for support. No system is perfectly secure, but we review our practices regularly to keep your data safe.
6. Third-Party Services
We work with a small number of service providers — payment processing and communication tools — that handle data on our behalf under their own privacy safeguards. We share only the minimum information required for them to perform their function.
7. Your Rights
You may request a copy of the personal data we hold about you, ask for corrections, or request deletion at any time. Send your request through our contact page and we'll respond within 30 days.
8. Changes to This Policy
If we update this policy, the new version will be posted on this page with a revised effective date. Material changes will be communicated by email to active subscribers.
9. Contact
Questions about this policy or your data? Reach us through the contact page or at support@lemotv.site.